Stevenage Haven

Referral address

6 Ditchmore Lane

Referral phone

01438 354884 (agencies)

Referral email


Who is the project for?

Who do we help?

Single homeless people aged 18+. Priority given to applicants with a local connection to Stevenage (at least 6 months living in the area).

Who we cannot help

No automatic exclusions. Applications considered on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Only accept referrals from Hertfordshire agencies and prison referrals.

Referral procedure

See website - referrals can be emailed. Agency completes referral form which must be accompanied by proof of benefits status if possible. Require National Insurance number and 2 forms of ID.

Length of stay

  • Minimum stay: 8 weeks
  • Maximum stay: 1 year

Support and accommodation

Support offered

9 full time, 6 part time staff plus volunteers, 24 hour waking cover. Staff provide advice and information on welfare benefits, alcohol and drug problems, help with form filling and claiming housing benefit. Regular residents' meetings. Day services offering support and activities to residents.

Rooms and charges

£3.70 per night required from residents receiving benefits.

  • Single 40
  • Total spaces: 40


  • Furnishings: Rooms have basic furniture.
  • Food: %author:field_hostels_food
  • Disabled facilities: I x accessible ground floor bedroom.
  • Other facilities: Lounge, common room, study area, garden.

Rules and policies

House rules and tenure

No alcohol allowed on the premises. Smoking only allowed in sheltered area in garden. Licence agreement.


Not allowed.

User participation


Further information

Public transport

Stevenage train station - 5 minutes walk.


Currently have 20 volunteers, help with admin support, befriending, catering, fundraising and skills sharing - art classes, reading, CV writing. Phone 01438 354884 or see website for further information.


Food. email for details.

Is this page accurate?

If you work for Stevenage Haven and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

Other services nearby