SPEAR - Penny Wade House

Referral address

SPEAR Outreach
89 Heath Road

Referral phone

020 8404 1481

Referral email




Who is the project for?

Who do we help?

Single homeless people aged over 18, particularly those who have been sleeping rough. Will accept people with a range of support needs. Priority to those with a local connection to LB Richmond.

Who we cannot help

Those already on a ban (always time limited) from SPEAR services. Arsonists. People with recent sexual offences. Pregnant women.

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Accept referrals from any agency. Priority to SPEAR's outreach team and those with a local connection, then accept referrals from other agencies if vacancies not taken up. Do not accept self referrals.

Referral procedure

Phone Mon-Fri 8.30am-5pm, leave a message outside hours. All rough sleepers must be verified prior to referral. Agencies must complete form and email, fax or post.

Length of stay

  • Minimum stay: 12 weeks
  • Maximum stay: 18 months

Support and accommodation

Support offered

4 staff and 3 full time trainee project workers, available 8am-10pm, 24 hour waking cover provided by night worker. Keyworker system with weekly meetings and action plans which addresses issues around health, general welfare and resettlement. Offer help with claiming benefits, accessing appropriate health care/counselling services, life skills and emotional support working towards their recovery.

Rooms and charges

£14pw required from residents in receipt of benefits.

  • Bedsit: 14
  • Total spaces: 14


  • Furnishings: Rooms fully furnished, ensuite.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.

Rules and policies

House rules and tenure

No alcohol allowed on premises. Smoking allowed in own rooms only. Licence agreement.


Not allowed.

User participation


Further information

Public transport

Richmond train and tube station - 5 minutes walk.


Currently have 50 volunteers per year. Phone 020 7936 9764 or email julie@spearlondon.org or see www.spearlondon.org/work-with-us/volunteering-vacancies for further information.


Food, clothes, toiletries, bedding. Phone 020 7036 9773 or email bruce@spearlondon.org for details.

Is this page accurate?

If you work for SPEAR - Penny Wade House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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