Shelter's Free Housing Advice Helpline

PO Box 1477
United Kingdom


PO Box 1477
United Kingdom


0808 800 4444 freephone



Service offered

Telephone advice and information for people with a housing problem or who are homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence, hostel placements and finding accommodation. Helpline open 8am-8pm Monday-Friday and 8am-5pm at weekends.

Who do we help?

People who are homeless or those with a housing problem.

Area served


How to contact

Best way to get in touch


Opening times

  • Monday: 8am - 8pm
  • Tuesday: 8am - 8pm
  • Wednesday: 8am - 8pm
  • Thursday: 8am - 8pm
  • Friday: 8am - 8pm
  • Weekends: Sat and Sun 8am - 5pm


Adapted toilets

Not applicable

Wheelchair access

Not applicable

Further information


Range of volunteering opportunities in Shelter - see information on What You Can Do page of the website.

Is this page accurate?

If you work for Shelter's Free Housing Advice Helpline and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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