Shelter - West Midlands

4th Floor
Gateway House, 50-53 High Street
United Kingdom


4th Floor
Gateway House, 50-53 High Street
United Kingdom


0344 515 1800



Service offered

Specialist advice and information on housing. Issues covered include homelessness, rent/mortgage arrears, housing benefit, private renting problems. Specialist housing advice for other agencies whose clients have housing problems. Drop-in for new clients Monday - Friday 9am - 5pm. Outreach services at Dudley CAB on a Monday, at West Bromwich CAB on a Friday. National helpline 0808 800 4444.

Who do we help?

Anyone with a housing related problem.

Area served

West Midlands.

How to contact

Best way to get in touch

Phone or write.

Opening times

  • Monday: 9am - 5.30pm
  • Tuesday: 9am - 5.30pm
  • Wednesday: 9am - 5.30pm
  • Thursday: 9am - 5.30pm
  • Friday: 9am - 5.30pm


Adapted toilets


Wheelchair access

Yes - full

Further information

Public transport

Moor Street train station - 5 minutes walk. Snow Hill and New Street train stations - 10 minutes walk.


Range of volunteering opportunities in Shelter - see information on What You Can Do page of the website.

Is this page accurate?

If you work for Shelter - West Midlands and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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