Shelter - North East

140-150 Pilgrim Street
Newcastle upon Tyne
Tyne and Wear
United Kingdom


140-150 Pilgrim Street
Newcastle upon Tyne
Tyne and Wear
United Kingdom


0344 515 1601



Service offered

Due to government guidance on the Coronavirus Pandemic, working from home. Contact via phone and email as normal. Or clients can also text their contact details to 07917 046449. Running a call back request list between the hours of 10am and 2pm and will get back to clients, prioritising emergency issues. Specialist face to face advice on housing and an in-house solicitor. Dealing with a range of issues, including homelessness, evictions, repossessions, rent arrears.

Who do we help?

People needing advice about housing issues, particularly homelessness, evictions, repossessions, rent arrears.

Area served

Tyne and Wear, Northumberland, Teesside, County Durham, North and South Tyneside. Newcastle

How to contact

Best way to get in touch

Telephone, email or write.

Opening times

  • Monday: 10am - 2pm
  • Tuesday: 10am - 2pm
  • Wednesday: 10am - 2pm
  • Thursday: 10am - 2pm
  • Friday: 10am - 2pm


Adapted toilets


Wheelchair access

Yes - full

Further information

Public transport

5 minutes walk from the city centre/central train station.


There are a range of volunteering opportunities in Shelter – please go to our website for information and to apply online at


Can donate on line at, where you can also get details of how to post in clothes free of charge for us to sell in the shops . Post in cheque to Newcastle address. Donate goods to shops in Sunderland (can take cash donations) , Middlesbrough or Hartlepool.

Is this page accurate?

If you work for Shelter - North East and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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