Salvation Army - Willow House

Referral address

c/o Reading Borough Council Housing Advice
Civic Offices
Bridge Street

Referral phone

0118 937 2165

Referral email


Who is the project for?

Who do we help?

We support people with complex needs including substance dependency, mental health problems, offending history and homelessness history. We can accommodate men and women, 4 couples and three individuals with dogs. A local connection is required.

Who we cannot help

Every person referring in is considered and decided on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

All agencies can refer into Reading Borough Council.

Referral procedure

Contact Reading Borough Council.

Length of stay

  • Minimum stay: 10 days
  • Maximum stay: 1 year

Support and accommodation

Support offered

24 hr staff at service. Willow House offers up to 10 sit up beds. Sit up is our night shelter. Allocation for a place in sit up is managed by St Mungo’s street outreach team. Willow House offers 8 emergency and assessment beds. Allocation of emergency and assessment beds are managed by St Mungo’s. Willow House operates a Hub drop in service. External agencies congregate in Willow House and engage with people who are homeless and accessing support.

Rooms and charges

Contact for further details.

  • Single: 38
  • Total spaces: 57


  • Furnishings: All rooms are furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: Three fully disabled accessible rooms.
  • Other facilities: Lounge on each landing (6 landings in total), Hub space, Dining room, Laundry, Gym, Communal gardens, Interview room.

Rules and policies

House rules and tenure

No alcohol or drugs on site. Anti-social behaviour will not be tolerated. Licence agreement.


visitors must be signed in by a resident between 9 am and 9pm.

User participation


Further information


We have volunteers who help with running groups, gardening, teaching wood work, teaching computer skills, collecting donations, running our resident newsletter and delivering coffee mornings. Contact for further info.


Toiletries, money. Phone 0118 207 3017 for details.

Is this page accurate?

If you work for Salvation Army - Willow House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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