Salvation Army - Vale Street Lifehouse

Referral address

1 Vale Street
Stoke on Trent

Referral phone

01782 744374

Referral email


Who is the project for?

Who do we help?

Single homeless men and women aged 18+ who are vulnerable and in need of support. We accept those the drug, alcohol, mental health and complex needs. No local connection required. We accept dogs at management discretion.

Who we cannot help

Applications considered on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency including local authorities, charities, partners in Stoke on Trent.

Referral procedure

Phone or call in 24 hours daily to check vacancies. Application form completed by prospective resident. Interview and assessment by duty officer. Risk assessment required from referring agency.

Length of stay

Support and accommodation

Support offered

18 full time and 9 part time staff, 24 hour waking cover. Staff provide a life skills programme and weekly keywork meetings. Resettlement programme. Spiritual programme led by Centre Chaplain.

Rooms and charges

£26.12pw required from residents in receipt of benefits.

  • Single: 64
  • Total spaces: 64


  • Furnishings: Rooms fully furnished, with washbasins.
  • Food: %author:field_hostels_food
  • Disabled facilities: One room is fully wheelchair accessible. Adapted bathroom.
  • Other facilities: Lounge, dining room, IT suite, garden.

Rules and policies

House rules and tenure

No alcohol allowed on the premises. Smoking allowed in own room and garden only. Licence agreement.


Between 9am-8pm, except between meal times. No overnight guests.

User participation


Further information

Public transport

Stoke on Trent train station - 5 minutes walk.


Current and former service users can participate in volunteering programme. Phone 01782 744374 for further information.


Food, bedding, money. Phone Service Manager on 01782 744374 for details.

Is this page accurate?

If you work for Salvation Army - Vale Street Lifehouse and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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