Salvation Army HA - Mildmay House

Referral address


Referral email


Who is the project for?

Who do we help?

Single homeless people aged 16 and over, including those with drug or alcohol problems and mental health needs. Local connection is required. Dogs considered, subject to risk assessment.

Who we cannot help

No automatic exclusions.

  • Minimum age accepted: 16
  • Maximum age accepted: None

How to get a referral

Referral agencies

All referrals via MainStay -

Referral procedure

MainStay assessment followed by referrals, which are completed 24/7. Email via

Length of stay

  • Minimum stay: -
  • Maximum stay: 12 Months

Support and accommodation

Support offered

Support workers and housing management staff. 24 hour waking cover. Regular support meetings. Staff provide support and advice around allocations and settling in, benefits, activities and referrals to specialist agencies. Activity programme covering basic skills. Mandatory tenancy training.

Rooms and charges

£9.69 for en-suite rooms £13.97 self contained flats subject to residents receiving full benefits.

  • Single: 37
  • Flat: 11
  • Total spaces: 48


  • Furnishings: Rooms fully furnished, with fridge/freezer.
  • Food: %author:field_hostels_food
  • Disabled facilities: 1 flat is fully accessible. Lift and stairlift in building.
  • Other facilities: Central hall with internet access, pool table, access to games console at agreed times.

Rules and policies

House rules and tenure

Alcohol depends on individual agreement made with Support Manager. Smoking in own room only. Must engage with support offered. Licence agreement.


After 4 weeks - Mon-Fri 9.30am-9.30pm, subject to approval.

User participation


Further information

Public transport

Buses 20, 32, 33, 35, 80, 82, 86. Lime Street train station - 20 minutes walk.


Currently have 5 volunteers. Email for further information.


Clothes, household goods, toiletries. Email for details.

Is this page accurate?

If you work for Salvation Army HA - Mildmay House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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