Riverside - Towers Point

Referral address

Medway Council
Kingsley House
37-39 Balmoral Road

Referral phone

01634 336 000

Referral email



Who is the project for?

Who do we help?

Single homeless people with low support needs. Prioritise applicants moving on from Regent House and those with a local connection to the Medway area.

Who we cannot help

No automatic exclusions.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Most referrals from Regent House with the agreement of Medway Council. If there are unfilled vacancies from this source, Medway Council will refer.

Referral procedure

Current customers at Regent House will be referred by their support worker, with their agreement, and interviewed at Towers Point. External applicants can approach Medway Council - opening hours: Monday to Thursdays from 8.30am to 5.15pm and Fridays from 8.30am to 4.45pm. Advised to phone to book an appointment if possible. Referrals sent to Towers Point by Medway Council and considered in priority order (determined by the Council).

Length of stay

  • Minimum stay: -
  • Maximum stay: 1 year

Support and accommodation

Support offered

Support worker available 37.5 hours per week, on site Mon 8am-1.30pm, Tue 11am-7pm, Wed, Thurs and Fri 8am-4pm. Out of hours support from Regent House 01634 829789. Support meetings at least fortnightly. Provide support around independent living skills, budgeting, benefits, education and training, developing interests and hobbies, managing relationships and dealing with anti-social behaviour. Signposting to other agencies as necessary.

Rooms and charges

£1.12 pw personal service charge. Customers are responsible for their own utility bills.

  • Flat: 15
  • Total spaces: 15


  • Furnishings: Flats unfurnished apart from white goods and carpets.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Laundry with outside drying area.

Rules and policies

House rules and tenure

Smoking in own flats only. Must attend keywork meetings and keep flat tidy. Licence agreement.


Visitors allowed, including overnight (up to three times a week). No restrictions unless there are anti-social behaviour issues.

User participation


Further information

Public transport

Rochester railway station – 20 minute walk. Bus routes available to/from Chatham and Strood – 20 minute walk away.


Possible opportunities in mentoring, skills sharing. email caz.dyer@riverside.org.uk or phone 01634 829789 for further information.

Is this page accurate?

If you work for Riverside - Towers Point and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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