Riverside - Newton House

Referral address

Newton House
16 London Road

Referral phone

01452 522381

Referral email




Who is the project for?

Who do we help?

Single vulnerable people over 18 years, with multiple and complex needs; street homeless, alcohol and substance misuse addictions, offending behaviour, mental health and learning disability. Length of stay up to 9 months. Working in partnership and signposting to specialist support services. Transforming lives and supporting positive move-on to independent living.

  • Minimum age accepted: 18
  • Maximum age accepted: 64

How to get a referral

Referral agencies

All referrals to be forwarded to Gloucestershire County Council Supporting People Team

Referral procedure

Complete and submit a START application referral form and forward completed referral form to the Supporting People Commissioning team at Gloucestershire County Council. Referrals normally completed by P3 tel: 08081 786003, Homeless Team at Gloucester City Council 01452 396396 or Probation. All forms must be signed and dated by the applicant and immediately sent to the County Council for review before they are referred on to the appropriate supported housing provider.

Length of stay

  • Minimum stay: 3-6 Months
  • Maximum stay: 6 months - 1 Year

Support and accommodation

Support offered

On site staff team. 24/7 rota for support service with 6 Support Workers, 4 Project Assistants, 4 Night Workers and a team of Relief Workers. Out of hours rota for additional management support. Weekly support meetings with each customer. Riverside works within the Psychologically Informed Environment (PIE) and Trauma Informed Care models. Full support planning through thorough risk assessments and needs assessments . Action plans with agreed outcomes and goals reviewed every 3 months. Staff provide support around independent living skills, move-on plans and help with access to education, training and employment.

Rooms and charges

  • Single: 34
  • Flats: 16
  • Total spaces: 50


  • Food: %author:field_hostels_food
  • Disabled facilities: There is a lift which serves the ground, first and second floor on the side of the building with rooms/shared facilities. However the layout and restricted door widths would be innapropriate for people experiencing mobility issues e.g. wheel chair users

Rules and policies

User participation


Further information

Public transport

Train station - 5 minutes walk. Bus stop outside Newton House and main bus station 5 mins walk.


Riverside offer a volunteering programme - full details and applicatication process available on request


Clothes/hygiene products - please phone 01452 522381 for details

Is this page accurate?

If you work for Riverside - Newton House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

Other services nearby