Riverside Care and Support - The Quays

Referral address

The Quays
Crown Quay Lane
ME10 3JN

Referral phone

01795 471376

Referral email




Who is the project for?

Who do we help?

Single homeless people with low to medium support needs. No local connection required.

Who we cannot help

Sex offenders, arsonists and high risk offenders. People with support needs which cannot be met by the project.

  • Minimum age accepted: 18
  • Maximum age accepted: 64

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Phone or call in, 24 hours. Application forms completed with a member of staff followed by interview. Police check. Individuals on probation will require a probation referral with eOASYS reports if applicable.

Length of stay

  • Minimum stay: 6 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

15 full time staff, 24 hour waking cover. Compulsory keywork system with weekly meetings. Support plans reviewed every three months, more frequently if required.

Rooms and charges

£13.16pw required from residents receiving benefits.

  • Single: 64
  • Flat: 20
  • Total spaces: 84


  • Furnishings: Rooms fully furnished, with washbasins.
  • Food: %author:field_hostels_food
  • Disabled facilities: 6 spaces fully wheelchair accessible (1 self-contained flat and shared cluster).

Rules and policies

House rules and tenure

Compulsory keywork. No alcohol on site. Smoking in own room only. House rules. Licence agreement.


10am-10pm in rooms. Overnight guests in flats only, with risk assessment and staff permission.

User participation


Further information

Public transport

Sittingbourne train station - 5 minutes walk.


Food, clothing, money. Email sharon.jordan@riverside.org.uk or phone 01795 471376 for details.

Is this page accurate?

If you work for Riverside Care and Support - The Quays and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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