Queen Victoria Seamen's Rest

Referral address

121-131 East India Dock Road
E14 6DF

Referral phone

020 7987 5466

Referral email




Who is the project for?

Who do we help?

Male retired and active seafarers, ex-services personnel and single homeless men with low support needs. No local connection required.

Who we cannot help

Men with high support needs that the project cannot meet, although all applications are considered on a case by case basis.

  • Minimum age accepted: 25
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Phone, visit 9.30am-8pm daily or write. Referral form. Risk assessment. Interview.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: None

Support and accommodation

Support offered

Team of 4 welfare staff are available for advice every day between 9.30am-8pm, 2 night staff available 8pm-8am. No formal keywork system but staff meet with residents to provide advice and support around benefits, making appointments, move-on and organising regular activities, events and outings.

Rooms and charges

£20.00p/wk minimum required from residents in receipt of benefits. Service Charge is determined by Tower Hamlets according to housing benefit entitlement so may be higher.

  • Single: 166
  • Total spaces: 166


  • Furnishings: Rooms fully furnished, some ensuite.
  • Food: %author:field_hostels_food
  • Disabled facilities: 2 ensuite rooms adapted for disabled users.
  • Other facilities: TV lounges, quiet room, activity room, internet cafe, chapel, garden.

Rules and policies

House rules and tenure

No alcohol allowed on the premises. Smoking allowed in own room and garden. Licence agreement.


Visitors allowed in communal areas 10am-10pm. No overnight guests.

User participation


Further information

Public transport

All Saints and Poplar DLR stations - 5 minutes' walk. Buses 15, 115, D6.


Currently have 3 live-in volunteers on an annual basis, help with resident activities and events. Would be happy to receive corporate volunteer scheme and individual help with befriending, skills sharing, gardening etc. Phone 020 7987 5466 for further information.


Clothes and money. Phone 020 7987 5466 for details.

Is this page accurate?

If you work for Queen Victoria Seamen's Rest and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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