Providence Row HA - Providence House

Referral address

c/o LB Tower Hamlets HOST
Albert Jacob House
62 Roman Road
London
E2 0PG

Referral phone

020 7364 7151

Referral email

homeless@towerhamlets.gov.uk

Website


Who is the project for?

Who do we help?

Single homeless people with medium support needs. Can accept people with a dual diagnosis. Must have a local connection to LB Tower Hamlets. Wheelchair users age 40+ can be accepted.

Who we cannot help

People with a history of arson or violence. Those whose support needs are higher than can be met by the project.

  • Minimum age accepted: 50
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept agency referrals via LB Tower Hamlets HOST.

Referral procedure

Phone Mon-Fri 9am-5pm. Application form completed by referral agency. Interview. Require proof of ID, eg birth certificate, medical card. Also require proof of income and current support plan.

Length of stay

  • Minimum stay: 6 months
  • Maximum stay: Permanent

Support and accommodation

Support offered

6 full time and 2 part time members of staff based on-site daily 8am-10pm, sleep-in cover and waking night security cover. Keywork system with at least monthly meetings (7 residents per key worker). Action plans with agreed outcomes, reviewed quarterly. key workers provide support around substance misuse, physical/mental health, life skills, participation, training and education.

Rooms and charges

£5.51 service charge for residents.

  • Flat: 33
  • Total spaces: 33

Facilities

  • Furnishings: Flats fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: 4 flats fully wheelchair accessible. Some flats have Telecare system. All showers are walk-in.
  • Other facilities: Lounge, garden, resource room.

Rules and policies

House rules and tenure

No alcohol in communal areas. Smoking allowed in flats and garden. Assured tenancy.

Visitors

Overnight guest with staff permission.

User participation

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Further information

Public transport

Westferry DLR - 5 mins walk.


Is this page accurate?

If you work for Providence Row HA - Providence House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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