The Passage - Passage House Assessment Centre

Referral address

1-5 Longmoore Street

Referral phone

020 7821 6801

Referral email


Who is the project for?

Who do we help?

Passage House is a 28 day stay assessment and resettlement service. Single homeless people who are sleeping rough in Westminster but do not have a local connection to the City of Westminster. Couples considered on the basis they are accommodated in separate rooms. Will consider dogs on a case by case basis.

Who we cannot help

Applications considered on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept referrals only from recognised Westminster referral agencies primarily Westminster outreach services, Passage Resource Centre and Connections at St Martins.

Referral procedure

After initial phone call to check criteria and receipt of our risk assessment form. An email address will be given for correspondence.

Length of stay

  • Minimum stay: None
  • Maximum stay: 28 days

Support and accommodation

Support offered

3 staff on shift day and evening and 2 engagement workers at night. Engagement workers support day to day needs. Assessment and resettlement workers prepare move on plans. They are supported by 2 coordinators. Support with move on and follow up service. Activities include art, holistic therapies, gardening and visits to places of interest.

Rooms and charges

£25pw required from residents in receipt of benefits.

  • Single: 40
  • Total spaces: 40


  • Furnishings: Rooms have basic furniture and washbasins.
  • Food: %author:field_hostels_food
  • Disabled facilities: High support rooms are wheelchair accessible. Wheelchair accessible toilet and lift.
  • Other facilities: Dining room, TV, table tennis, ETE room, multi-faith room.

Rules and policies

House rules and tenure

Residents sign up to engagement agreement which includes resettlement and ETE. No alcohol allowed in the building. Smoking allowed in single rooms only. Licence agreement.


No visitors allowed.

User participation


Further information

Public transport

Victoria tube, train & bus stations - 5 minutes walk.


Currently have 30 volunteers, help with reception and ETE. Phone 020 7592 1850 for further information.


Money. Phone 020 7592 1850 for details.

Is this page accurate?

If you work for The Passage - Passage House Assessment Centre and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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