Notting Hill Genesis HA - Eleanor Cross Road

Referral address

198 Eleanor Cross Road
Waltham Cross

Referral phone

01992 650724

Referral email


Who is the project for?

Who do we help?

People with mental health support needs. Priority given to those registered with Broxbourne or East Herts Council who are homeless or in need of additional support. Can accept couples. May accept people with dogs at manager's discretion.

Who we cannot help

No automatic exclusions. Applications considered on a case by case basis.

  • Minimum age accepted: 16
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Only accept referrals from Broxbourne Borough Council and East Hertfordshire District Council. All applications must be approved by Broxbourne Council.

Referral procedure

Interview. Applicant and agency complete application form. Assessment of risk and support needs. Require proof of ID and background information on medical history. Panel decision.

Length of stay

  • Minimum stay: 6 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

1 full time member of staff on-site plus visiting support from part-time staff Mon-Fri 8am-5pm and 8pm-8am, sleep-in cover; and Sat-Sun 8am-12 noon and 8pm-8am, emergency on-call system. Keywork system (1-2 residents per key worker), with weekly meetings. Support plans with agreed outcomes, reviewed monthly. Support focuses on independent living skills, and personal growth and development.

Rooms and charges

£19.55pw approx required from residents receiving benefits.

  • Bedsit: 4
  • Flat: 2
  • Total spaces: 6


  • Furnishings: Rooms fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Communal lounge.

Rules and policies

House rules and tenure

Must participate in programme of support. No alcohol or Illegal drugs allowed on premises. Smoking is not allowed anywhere in the property. Assured short hold tenancy (flats), licence agreement (bedsits).


Must leave by 11pm. Overnight guests with staff permission.

User participation


Further information

Public transport

Waltham Cross train station - 10 minutes walk.

Is this page accurate?

If you work for Notting Hill Genesis HA - Eleanor Cross Road and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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