North Star Housing Group - Endeavour HA - Intensive Housing Mgmt Service

Referral address

Housing Client Services
Redcar and Cleveland Council
Belmont House, Rectory Lane
Guisborough
TS14 7FD

Referral phone

01287 612444

Referral email

Website

http://www.northstarhg.co.uk


Who is the project for?

Who do we help?

Homeless people with a Redcar and Cleveland BC connection, single parents, and those with mild mental health problems or learning difficulties. Can accept couples and families. Pets accepted after risk assessment.

Who we cannot help

A risk assessment is completed prior to acceptance. Individuals may not be accepted where the risk assessment indicates high risks.

  • Minimum age accepted: 16
  • Maximum age accepted: None

How to get a referral

Referral agencies

Only accept referrals from Redcar and Cleveland Council Housing Homeless Section and young people coming through the RCBC Children's' Services protocol.

Referral procedure

Phone Mon-Thurs 9.30am-4.30pm, Fri 9.30am-4pm for appointment. Referral and risk assessment form completed by referral agency. Professionals Meeting followed by referee Interview. May require additional information from mental health or learning disability services.

Length of stay

  • Minimum stay: 3 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

1 full time and 1 part-time member of staff. Mon-Fri 9am-4.30pm. Planned Home visits in 1st and 3rd week, every 4 weeks thereafter. Although staff will visit more frequently in the event of difficulties. Advice and assistance around tenancy management. No out of hours cover.

Rooms and charges

Residents are responsible for their own utility bills.

  • 1 bed flat: 6
  • 2 bed flat: 14
  • House: 7
  • Total spaces: 30

Facilities

  • Furnishings: RIHM properties are fully furnished. PSL properties are not furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: 1 flat accessible to wheelchair users. Adapted kitchen, grab rails, shower stool and ramp.
  • Other facilities: Some properties have Communal courtyards and carpark. Else, a shared hallway and staircase.

Rules and policies

House rules and tenure

Assured Shorthold tenancy. Licence Agreement.

Visitors

Can stay overnight two nights per week maximum.

User participation

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Further information

Public transport

Redcar Central train station adjacent.

Volunteering

None.

Donations

None.


Is this page accurate?

If you work for North Star Housing Group - Endeavour HA - Intensive Housing Mgmt Service and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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