New Start - Dispersed Tenancies Service

Referral address

The Job Bank
4 Tunnel Road
L7 6QD

Referral phone

0151 708 7103

Referral email


Who is the project for?

Who do we help?

Single homeless people with support needs, including those with mental health or alcohol problems and ex-offenders. Local connection required. May accept people with a dog.

Who we cannot help

Each referral is assessed on a risk management basis.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Referrals come via the Liverpool MainStay system through an assessment process.

Referral procedure

Phone Mon-Fri 9am-5pm or download form from website. Referral details required prior to interview. Require proof of ID.

Length of stay

  • Minimum stay: 6 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

6 full time staff providing home visiting support Mon-Fri 9am-5pm, emergency on-call system. Keywork system (12-15 residents per worker), visits 1-3 times weekly. Support Reviews / Action plans reviewed every 3 months. Staff provide support around resettlement planning, gaining independence, life skills, finance and benefits, setting-up and maintaining tenancies.

Rooms and charges

£20 - £25 pw required from residents in shared accommodation who are in receipt of benefits.

  • Single: 83
  • Total spaces: 83


  • Furnishings: Flats and Rooms are fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: Some properties benefit from ground floor flats / rooms accessible to people with mobility issues.

Rules and policies

House rules and tenure

Alcohol rules vary according to project. Smoking allowed in own rooms only. Tenancy agreement.


9am-9pm in shared properties. Overnight guests with staff permission. No restrictions in self-contained units.

User participation


Further information

Is this page accurate?

If you work for New Start - Dispersed Tenancies Service and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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