New Hope - New Hope House

Referral address

69 Queens Road
WD17 2QN

Referral phone

01923 213230

Referral email


Who is the project for?

Who do we help?

Single homeless people. Must be entitled to Housing Benefit. New Hope House is a dry house aimed at supporting people in recovery – we accept referrals regardless of whether people have had a history of drug or alcohol use, but ask everyone in the service to be abstinent at all times. Priority given to applicants with a local connection to Watford, Three Rivers or Hertsmere.

Who we cannot help

Each application is individually assessed.

  • Minimum age accepted: 18
  • Maximum age accepted: 60

How to get a referral

Referral agencies

Referrals via New Hope’s other accommodation services, Watford Borough Council, Probation services, other support agencies, etc.

Referral procedure

Application form available for a referrer to fill in with an applicant, please call the service to have the link to the online form e-mailed to you. Applicants welcome to visit for a look around the service and an informal chat with staff and residents. Interview and risk and needs assessments are completed on receipt of completed appropriate application form.

Length of stay

  • Minimum stay: 3 months
  • Maximum stay: 18 months

Support and accommodation

Support offered

10 staff working full-time and part time, sleep-in cover at night. Each resident has a named key worker and they meet at least weekly to work on support plans, which are tailored to each individual resident. Our service is happy to link up with any other supporting agency to provide rounded support, such as CGL-Spectrum, Probation, CMHT and so on. All residents are asked to contribute to the duties around the house, with support from staff if needed. We encourage residents to find things to occupy their time that they enjoy, this might be poetry or art sessions at our Community Market Garden, courses, volunteering, sessions at the Women’s Centre or anything locally that is of interest.

Rooms and charges

£27.50 per week if resident is in receipt of full housing benefit. This is subject to review in April 2019.

  • Single: 10
  • Total spaces: 10


  • Furnishings: Furnished rooms with wash hand basins.
  • Food: %author:field_hostels_food
  • Disabled facilities: 1 ground floor room which is accessible. Level access shower on ground floor also.
  • Other facilities: Lounge with computers, TV, pool table and dart board. Communal garden with patio and BBQ. Wifi available throughout service.

Rules and policies

House rules and tenure

Licence agreement, no alcohol or non-prescribed drugs to be taken on or off the premises (all residents subject to breath tests and drug tests.


Between 9am and 10:30pm. Overnight guests cannot be accommodated. All visitors must be over the age of 18.

User participation


Further information

Public transport

Watford Junction and Watford High Street train stations approx. 10-15 minute walk in either direction. Buses available from Watford Junction or on the High Street in the town centre.


Have established volunteer programme, phone 01923 310680 for further information.


Accept all donations. Phone 01923 310680 for details.

Is this page accurate?

If you work for New Hope - New Hope House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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