Midland Heart - Zambesi Project

Referral address

c/o Birmingham Gateway

Referral phone

0121 6757884

Referral email




Who is the project for?

Who do we help?

Single homeless men aged 21 and over with support needs, including alcohol problems and mild mental health problems

Who we cannot help

Generally will not accept arsonists although all applications are considered on a case by case basis.

  • Minimum age accepted: 21
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Customer to undertake SIFA assessment will be completed and referral sent into service. Organisations can directly refer to Zambesi. Call and ask for referral application form. Customers can direct refer at service. Potential customers must have recourse to public funds.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: 4 months

Support and accommodation

Support offered

15 full time, 24 hour waking cover. Compulsory keywork system (10 residents per worker), with monthly meetings. Action plans with agreed outcomes. Support around budgeting, benefits, employment, training, access to health care. Practical assistance, eg accompanying residents to GP or hospital. Residents expected to take part in support programme.

Rooms and charges

£7.09-£12.38 required from residents on benefits.

  • Single: 38
  • Total spaces: 38


  • Furnishings: Rooms fully furnished, with washbasins.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: lounge, computer room, kitchen and dining room

Rules and policies

House rules and tenure

There is no smoking allowed anywhere in the building. Licence agreement. Assured shorthold tenancy in flats.


Between 9am-10pm. No overnight guests.

User participation


Further information

Public transport

very good public transport access. Buses 2, 12, 37.

Is this page accurate?

If you work for Midland Heart - Zambesi Project and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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