Midland Heart - Helen Dixon House

Referral address

c/o Homeless Single Point of Access
Midland Heart - Homeless Services Centre
44 Bradford Street
B5 6HX

Referral phone

0121 449 3748

Referral email



Who is the project for?

Who do we help?

Women aged over 21 who are homeless, at risk of homelessness or in housing need. No local connection required.

Who we cannot help

No automatic exclusions within the target group. Applications considered on a case by case basis.

  • Minimum age accepted: 25
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Call in at Midland Heart's Homeless Services Centre Mon-Weds & Fri 10am-6pm, Thurs 10am-2pm Thurs or phone 24 hours. Interview and assessment may be face to face, details may be taken by phone or referral form may be forwarded from eg Birmingham City Council Neighbourhood Office. New residents must make a claim for housing benefit on next working day. Initial referral of 28 days can be extended by 3 months subject to reassessment by Homeless Single Point of Access.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: 4 months

Support and accommodation

Support offered

10 full time and 3 part time staff, 24 hour waking cover. Keywork system (5 residents per worker), compulsory meetings every week. Support plans with agreed outcomes, reviewed monthly. Staff provide practical assistance and support with budgeting, benefits, accessing employment and training, health issues and independent living skills.

Rooms and charges

Contact for details of charge required from residents receiving benefits.

  • Flat: 30
  • Bedsit: 12
  • Total spaces: 42


  • Furnishings: Rooms fully furnished, with washbasins.
  • Food: %author:field_hostels_food
  • Disabled facilities: 2 rooms are accessible to wheelchair users.

Rules and policies

House rules and tenure

Written house rules. Must attend keywork meetings. Alcohol and smoking allowed in own rooms only. Excluded licence agreement.


Between 9am-9.30pm. No overnight guests. Visitors must provide ID.

User participation


Further information

Public transport

Bus 50.

Is this page accurate?

If you work for Midland Heart - Helen Dixon House and would like us to amend any of this information please email us today.

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