Midland Heart - Complex Needs Services
90 Lancaster Street
0845 850 1020 ext 6545
Who is the project for?
Who do we help?
Single homeless men aged 25-50, with complex needs around drugs, alcohol, mental health and/or offending behaviour, who are experiencing serial exclusion from direct access accommodation in Birmingham. Must have local connection.
Who we cannot help
No automatic exclusions.
- Minimum age accepted: 25
- Maximum age accepted: 50
How to get a referral
Accept self referrals and referrals from any agency including prisons via Homeless Single Point of Access (c/o Midland Heart - Homeless Services Centre, 44 Bradford Street, Birmingham, B5 6HX, tel 0345 602 0549).
Phone the project daily 24 hours or contact Midland Heart's Homeless Services Centre - call in Mon-Weds, Fri, 10am-6pm Thurs 10am-2pm or phone daily 24 hours. Interview and assessment.
Length of stay
- Minimum stay: 6 months
- Maximum stay: 18 months
Support and accommodation
11 full time staff, 24 hour waking cover. Keyworker system (5 residents per keyworker), with meetings at least daily. Action plans with agreed outcomes, reviewed every 3 months. Staff provide tailor-made, intensive support around reintegrating residents back into the community and mainstream accommodation.
Rooms and charges
£11.85pw required from residents in receipt of benefits.
- Flat: 15
- Total spaces: 15
- Furnishings: Flats fully furnished.
- Food: %author:field_hostels_food
- Disabled facilities: One room accessible to wheelchair users.
Rules and policies
House rules and tenure
Alcohol allowed in own rooms only. Licence agreement.
In own rooms, between 9am-10pm.
City centre based project.
Is this page accurate?
If you work for Midland Heart - Complex Needs Services and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice.