Midland Heart - Birmingham Complex Needs Services

Referral address

10 Holliday Road
B21 0UQ

Referral phone

0121 303 7410

Referral email



Who is the project for?

Who do we help?

Men and women with a chaotic lifestyle who have been serially excluded from other services. Applicants with housing related support needs who are at risk of homelessness or losing independence; including those with issues relating to substance misuse, mental health, offending behaviour, self harm, behavioural issues, physical health needs, mild learning disabilities and vulnerability. Local connection required from Birmingham Council.

Who we cannot help

Applications considered on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency. Referrals sought from single referral forums, statutory and voluntary agencies, community organisations, self referring individuals their families and carers.

Referral procedure

Phone or call in Mon-Fri 9am-5pm or email. Application form filled in by all parties, assessed by a panel of cross-authority representatives. Evidence of serial exclusion, description of support needs and details of current and ongoing support network required. Panel will assess level of support needed and will inform applicant of outcome within 5 working days of monthly meeting. Interview for successful applicants with their agent, followed by risk/needs assessment.

Length of stay

  • Minimum stay: 3 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

24 hour on-call staff cover. Support depends on individual need. Keywork system (3 residents per keyworker) with twice weekly meetings. Support plans in place, reviewed 3 monthly. Project support workers provide intensive housing support and advice on maintaining a tenancy/accommodation, welfare rights advice, help applying for appropriate benefits, basic life skills, help accessing health care and other specialist services, sourcing and accessing employment, education and leisure opportunities. Ongoing assessment of level of risk.

Rooms and charges

£12.92pw required from residents in receipt of benefits.

  • Single: 10
  • Total spaces: 10


  • Furnishings: Rooms fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: 2 ground floor rooms suitable for people with mobility problems.

Rules and policies

House rules and tenure

Residents expected to engage with Project Support Workers and their wider Care Support Team. No alcohol in communal areas. Smoking in garden only. Licence agreement.


11am-8pm. No overnight guests.

User participation


Further information

Public transport

Buses 74, 75, 101, 11 outer circle. Metro tram station - 5 minutes walk.

Is this page accurate?

If you work for Midland Heart - Birmingham Complex Needs Services and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

Other services nearby