Midland Heart - Birmingham Complex Needs Service

Referral address

90 Lancaster Street
B4 7AR

Referral phone

0845 850 1020 ext 6545

Referral email



Who is the project for?

Who do we help?

Single homeless men aged 25-55, with complex needs around drugs, alcohol, mental health and/or offending behaviour, who are experiencing serial exclusion from direct access accommodation in Birmingham. Must have local connection.

Who we cannot help

No automatic exclusions.

  • Minimum age accepted: 25
  • Maximum age accepted: 55

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency including prisons via Homeless Single Point of Access SIFA Fireside, Allcock St, Digbeth, Birmingham.B9 40Y Call 0121 7661700

Referral procedure

Phone the project daily 24 hours, We can send the referral forms out by post or e mail for you to complete and return. Then an assessment meeting can be arranged if there is a suitable vacancy.

Length of stay

  • Minimum stay: -
  • Maximum stay: 12 months

Support and accommodation

Support offered

11 full time staff, 24 hour waking cover. key worker system (5 residents per key worker), with meetings at least daily. Action plans with agreed outcomes, reviewed every 3 months. Staff provide tailor-made, intensive support around reintegrating residents back into the community and mainstream accommodation.

Rooms and charges

£15.10pw required from residents in receipt of benefits.

  • Flat: 15
  • Total spaces: 15


  • Furnishings: Flats fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: One room accessible to wheelchair users.
  • Other facilities: Lounge, garden, allotments.

Rules and policies

House rules and tenure

Alcohol allowed in own rooms only. Licence agreement.


In own rooms, between 9am-10pm.

User participation


Further information

Public transport

City centre based project.

Is this page accurate?

If you work for Midland Heart - Birmingham Complex Needs Service and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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