Mably House

Referral address

111 Lemsford Road
AL10 0DT

Referral phone

01707 262425

Referral email


Who is the project for?

Who do we help?

People who have applied as homeless to Welwyn & Hatfield Borough Council. Must have support needs and a local connection. Can accept couples and people (single parents or couples) with children.

Who we cannot help

Applicants with a history of sex offences, those who have committed arson within the past 10 years. Applicants who have committed violent, aggressive or racist offences within the past year.

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Only accept referrals from Welwyn & Hatfield Borough Council Temporary Accommodation Team. Do not accept self referrals or referrals from any other agency.

Referral procedure

Referral form completed by Welwyn & Hatfield Borough Council prior to interview. Require proof of identity. Require relevant background information to assess support needs and risk.

Length of stay

  • Minimum stay: -
  • Maximum stay: 2 years

Support and accommodation

Support offered

4 full time and 1 part time staff, available Mon ? Fri 8am ? 9pm emergency on-call system. Keyworker system with weekly meetings. Action plans with agreed outcomes. Provide general advice and support and signposting to specialist agencies.

Rooms and charges

Residents pay own water bills and the gas/electricity are on card/key meters.

  • Flat: 31
  • Studio: 4
  • Total spaces: 35


  • Furnishings: Flats and studios fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: 2 x 1 bedroomed wheelchair accessible flats.

Rules and policies

House rules and tenure

Alcohol and smoking allowed in own flat only. Contractual agreement.


Usually until 11pm. Overnight guests with staff permission.

User participation


Further information

Public transport

Buses outside the building. Train station 20 minutes walk.

Is this page accurate?

If you work for Mably House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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