Impact HA - Close Street

Referral address

3-5 Close Street

Referral phone

01228 549966

Referral email


Who is the project for?

Who do we help?

Young single homeless people aged 16-24 with support needs. No local connection required.

Who we cannot help

Arsonists, sex offenders, intravenous drug users and people with a "long standing" history of violence.

  • Minimum age accepted: 16
  • Maximum age accepted: 24

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency. Many referrals come from Inspira, Youth Offending Teams, Social Services and Carlisle City Council Homelessness Department.

Referral procedure

Phone Mon-Fri 9am-5pm. Application form and risk assessment completed by referring agency and applicant. Interview. Require proof of ID and background information including any history of offending behaviour.

Length of stay

  • Minimum stay: 2 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

2 full time and 1 part time staff, 24 hour waking cover. Keywork system (2-3 residents per keyworker) with meetings held weekly or more often if required. Action plans with agreed outcomes, reviewed either weekly or monthly. Staff offer support around emotional wellbeing, daily living skills including budgeting and cooking, employment, training and linking in with specialist welfare agencies.

Rooms and charges

£14.63pw required from residents in receipt of benefits.

  • Single: 8
  • Total spaces: 8


  • Furnishings: Rooms fully furnished, bedding supplied.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.

Rules and policies

House rules and tenure

No alcohol allowed on the premises. Smoking allowed in own rooms only. Licence agreement.


1 per resident from 5pm-11pm. Overnight guests with staff permission.

User participation


Further information

Public transport

Carlisle train station - 10 minutes walk. Carlisle bus station - 10 minutes walk.

Is this page accurate?

If you work for Impact HA - Close Street and would like us to amend any of this information please email us today.

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