Home North West - Water Street

Referral address

1 Water Street
Carlisle City Council, Civic Centre

Referral phone

01228 817200

Referral email




Who is the project for?

Who do we help?

Homeless women, families and males as part of family unit. Local connection required.

  • Minimum age accepted: 16
  • Maximum age accepted: none

How to get a referral

Referral agencies

Only accept referrals via Carlisle City Council Homelessness Services.

Referral procedure

Phone Office Mon-Fri for Appointment. Emergency drop-in service: Mon-Thurs 12 noon – 1:00pm and 3:00pm – 4:00pm. All day Friday. Out of Hours. Interview. Require proof of ID.

Length of stay

  • Minimum stay: 1 Night
  • Maximum stay: 2 Years

Support and accommodation

Support offered

Staff provide 24/7 cover. Keywork system with weekly meetings. Staff provide advice and support with tenancy sustainment including benefits, employment, finding accommodation.

Rooms and charges

  • Women and Families: 10
  • Dispersed: 12
  • Total spaces: 14


  • Food: %author:field_hostels_food
  • Disabled facilities: 1 room fully adapted for wheelchair users.

Rules and policies

User participation


Further information

Public transport

Carlisle train and bus stations within a mile.


Clothes, furniture, food and financial etc. Call 01228817386

Is this page accurate?

If you work for Home North West - Water Street and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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