Hightown HA - St Albans Open Door

Referral address

8 Bricket Road
St Albans

Referral phone

01727 859113

Referral email




Who is the project for?

Who do we help?

Rough sleepers, single homeless and vulnerably housed people. Priority to people with a local connection.

Who we cannot help

People without recourse to public funds are only accepted for 3 nights. All other applications are considered on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Phone Mon-Fri 9am-5pm for referral form or print off from website. Form should be completed and emailed to opendoorstalbans@hightownha.org.uk or faxed. Referral can also be made via the drop-in service Mon-Fri 2pm-3.30pm.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: 4 weeks

Support and accommodation

Support offered

7 full time, 4 part time staff. Linkwork system with meetings as necessary. Staff provide resettlement support and signposting to benefits advice, health and specialist services. Drop-in service on same site for homeless and vulnerably housed people Mon-Fri.

Rooms and charges

£1.00 per night required from residents in receipt of benefits. More for working residents ? means tested with entitlement to benefits.

  • Bedsit: 12
  • Total spaces: 12


  • Furnishings: Rooms fully furnished, with ensuite facilities.
  • Food: %author:field_hostels_food
  • Disabled facilities: One wheelchair accessible room.
  • Other facilities: Lounge, computer training facilities.

Rules and policies

House rules and tenure

No alcohol allowed on the premises. Smoking allowed in designated area only. Must sign support agreement and copy of communal living codes.


Not allowed.

User participation


Further information

Public transport

St Albans train station - 15 minutes walk. Town centre bus stops - 5 minutes walk.


Currently have approx 100 volunteers helping with catering, fundraising, developing learning and development programme. Email volunteeradmin@hpcha.org.uk or phone 01727 859113 for further information.


Food, household goods, money. Email mcleod1206@btinternet.com for details.

Is this page accurate?

If you work for Hightown HA - St Albans Open Door and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

Other services nearby