Hightown HA - Kent House

Referral address

1 New Kent Road
St Albans

Referral phone

01727 838250

Referral email




Who is the project for?

Who do we help?

Single homeless people. Can accept 2 couples. Priority given to applicants with a local connection to St Albans.

Who we cannot help

Arsonists, Schedule 1 offenders and people with a history of violence within 1 year.

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Accept referrals from any agency. Most referrals come from St Albans District Council, St Albans Open Door and the Probation Service.

Referral procedure

Phone Mon-Fri 8am-6pm, Sat-Sun 9am-6pm or write. Applicant and agency complete application form before interview. Need proof of ID and background information, eg CPA notes, care plans, risk assessment, housing references.

Length of stay

  • Minimum stay: none
  • Maximum stay: 2 years

Support and accommodation

Support offered

7 staff, available 8am-10pm daily, waking night cover. Compulsory keywork system (8 residents per key worker), with weekly meetings. Action plans with agreed outcomes, reviewed every 6 months. Staff provide support around independent living skills, social skills, self-esteem, training and employment.

Rooms and charges

Single- £11.40pw double-£22.79pw required from residents receiving benefits,

  • Single: 16
  • 2 bed: 4
  • Total spaces: 16


  • Furnishings: Rooms fully furnished, with ensuite facilities.
  • Food: %author:field_hostels_food
  • Disabled facilities: One room is accessible for wheelchair users.
  • Other facilities: Lounge, computer room, patio area.

Rules and policies

House rules and tenure

Residents must engage with support provided. Alcohol and smoking in own rooms only (but some residents may not drink on premises). Licence agreement.


Between 10.30am-11pm. Overnight guests maximum twice weekly, with staff permission.

User participation


Further information

Public transport

St Albans City train station - 5 mins walk.

Is this page accurate?

If you work for Hightown HA - Kent House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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