Hightown HA - Kent House
1 New Kent Road
Who is the project for?
Who do we help?
Single homeless people. Can accept 2 couples. Priority given to applicants with a local connection to St Albans.
Who we cannot help
Arsonists, Schedule 1 offenders and people with a history of violence within 1 year.
- Minimum age accepted: 18
- Maximum age accepted: 65
How to get a referral
Accept referrals from any agency. Most referrals come from St Albans District Council, St Albans Open Door and the Probation Service.
Phone Mon-Fri 8am-6pm, Sat-Sun 9am-6pm or write. Applicant and agency complete application form before interview. Need proof of ID and background information, eg CPA notes, care plans, risk assessment, housing references.
Length of stay
- Minimum stay: none
- Maximum stay: 2 years
Support and accommodation
7 staff, available 8am-10pm daily, waking night cover. Compulsory keywork system (8 residents per key worker), with weekly meetings. Action plans with agreed outcomes, reviewed every 6 months. Staff provide support around independent living skills, social skills, self-esteem, training and employment.
Rooms and charges
Single- £11.40pw double-£22.79pw required from residents receiving benefits,
- Single: 16
- 2 bed: 4
- Total spaces: 16
- Furnishings: Rooms fully furnished, with ensuite facilities.
- Food: %author:field_hostels_food
- Disabled facilities: One room is accessible for wheelchair users.
- Other facilities: Lounge, computer room, patio area.
Rules and policies
House rules and tenure
Residents must engage with support provided. Alcohol and smoking in own rooms only (but some residents may not drink on premises). Licence agreement.
Between 10.30am-11pm. Overnight guests maximum twice weekly, with staff permission.
St Albans City train station - 5 mins walk.
Is this page accurate?
If you work for Hightown HA - Kent House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice.