Haven (Tyneside)

Referral address

323 High Street

Referral phone

0191 477 5605

Referral email



Who is the project for?

Who do we help?

Single homeless people with support needs. Can accept people with learning difficulties, mental health problems, drug/alcohol dependency and a history of offending. Priority given to those with a local connection to Newcastle or Gateshead.

Who we cannot help


  • Minimum age accepted: 17
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept referrals from Gateway in Newcastle and Portal in Gateshead only. No self referrals.

Referral procedure

Agencies should phone or call in Mon-Fri 9am-5pm or write. Application form. Interview. Require proof of ID. Prefer additional information and input from referral agency.

Length of stay

  • Minimum stay: 3-6 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

9 full time and 2 part time staff available at off-site office Mon-Fri 9am-5pm, with daily visits to residents. Emergency on-call system. Keywork system (11 residents per worker), meetings for at least 1 hour each week, plus group work. Action plans with agreed outcomes and input from specialist agencies as appropriate, reviewed quarterly. Support around independent living skills and training.

Rooms and charges

Contact project for details.

  • Single: 61
  • Total spaces: 61


  • Furnishings: Rooms and flats fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: 9 bedspaces in 3 shared houses are equipped with grab rails and low level electrics.
  • Other facilities: Lounge, dining room, garden.

Rules and policies

House rules and tenure

Compulsory programme of support. Alcohol use discouraged in communal areas. Licence agreement in houses/bedsit, assured shorthold tenancy in flats.


Must be over 16. Overnight guests with staff permission in flats only.

User participation


Further information

Public transport

Gateshead Bus station and Gateshead Metro nearest to office


We accept clothing donations Food donations and monies for specific projects Contact: 0191 4775605 / 07860589229

Is this page accurate?

If you work for Haven (Tyneside) and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

Other services nearby