Framework HA - Men's Complex Needs Service

Referral address

c/o The Gateway, Housing Aid
135 Lower Parliament Street

Referral phone

0115 915 3000 switchboard

Referral email


Who is the project for?

Who do we help?

Single homeless men aged 18 and over with complex needs due to a chaotic lifestyle which could include a history of rough sleeping, alcohol and/or drug misuse, untreated medical and physical health needs, offending behaviours. Must be committed and show willingness to engage with external support services.

Who we cannot help

No automatic exclusions. Applications considered on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: 99

How to get a referral

Referral agencies

Only accept referrals from The Gateway.

Referral procedure

Interview and needs assessment.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: 1 year

Support and accommodation

Support offered

4 full time, 2 part time, 2 weekend, 4 night support staff, 24 hour waking cover. Keywork system with weekly meetings. Individual support plans with agreed outcomes, reviewed monthly. Staff provide support around independent living skills, drugs / alcohol, emotional / mental health, networks / relationships, physical health, use of time, resettlement and referrals to external support agencies / services.

Rooms and charges

£13.72 required from residents receiving benefits.

  • Single: 15
  • Total spaces: 15


  • Furnishings: Rooms fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Lounge, garden.

Rules and policies

House rules and tenure

Must participate in programme of support. Smoking/alcohol allowed in own rooms only. Excluded licence (main hostel) or assured shorthold tenancy (flats).


16+ only, with photo ID. No overnight guests.

User participation


Further information

Public transport

The Forest tram stop - 1 minute walk.


Framework HA has an established volunteering programme which provides admin and clerical help, befriending and mentoring. Email for further information.


canned and dried food, money. Email or phone 0115 841 7711 for details.

Is this page accurate?

If you work for Framework HA - Men's Complex Needs Service and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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