Elim HA - Phoenix Place

Referral address

Phoenix Place
Pump Lane

Referral phone

0117 927 3844

Referral email




Who is the project for?

Who do we help?

Mothers and babies (under the age of 18 months at referral) Single women 22+

Who we cannot help

Things are assessed on a case by case basis

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

All referrals come via Bristol City Council.

Referral procedure

All interested parties need to make an appointment at Temple Street Bristol City Council to present as homeless.

Length of stay

  • Minimum stay: 1-3 Months
  • Maximum stay: 6 months - 1 Year

Support and accommodation

Support offered

3 full time and 1 part time supported housing officers, 1 part time cleaner, 1 part estates officer, 1 full time team leader. Staff are available Monday-Friday 9am-5pm, there is access to an on call service after these hours if needed, we also have a security guard on site Monday-Friday 8pm-4am and Saturday-Sunday 8pm-6am. Residents are required to attend support sessions fortnightly – housing support is offered (budgeting, accessing accommodation in the community, signposting to relevant agencies, applying for benefits

Rooms and charges

  • Single: 30
  • Mother: 25
  • Total spaces: 55


  • Food: %author:field_hostels_food
  • Disabled facilities: We have 1 bedroom for single women on the ground floor and 4 flat pods on the ground floor for mothers and babies. Unfortunately we do not have any walk in showers.

Rules and policies

User participation


Further information

Public transport

Close to Temple Meads train station and bus links. City centre - 5 minutes walk.


We have volunteers that come to the projects once a year from University of West of England to do various jobs for us over a couple of days. We would welcome volunteers to help run classes, organise the food shop etc. Contact 011792743844 or c.hatherall@elimhousing.co.uk for further information.


We will accept packaged or canned food, health & beauty items, clothing. Contact 011792743844 or c.hatherall@elimhousing.co.uk for further information.

Is this page accurate?

If you work for Elim HA - Phoenix Place and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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