Cross Keys Homes

Referral address

c/o Housing Needs Team
Bayard Place

Referral phone

01733 864064

Referral email


Who is the project for?

Who do we help?

Single people, couples and families who have presented as homeless to Peterborough City Council. Must have local connection and be considered to be in priority need.

Who we cannot help

No automatic exclusions.

  • Minimum age accepted: 16
  • Maximum age accepted: None

How to get a referral

Referral agencies

Only accept referrals from Peterborough City Council's Housing Needs Team.

Referral procedure

Application to Peterborough City Council Housing Needs Mon-Fri 9am-4pm, or phone Mon-Fri 9am-5pm (01733 864157 out of hours). Application form completed by Homeless Unit. Interview. Require ID.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: -

Support and accommodation

Support offered

6 full time staff, emergency on-call system. Staff based on-site 9am-5pm at 4 hostels, with night porter. Basic action plans, reviewed 3 monthly. Staff identify long-term support needs and refer to appropriate agencies.

Rooms and charges

£11.41-£21pw required from residents receiving benefits.

  • Single: 23
  • 2-5 bed: 52
  • Total spaces: 171


  • Furnishings: Rooms basically furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: 5 rooms accessible to wheelchair users. Adapted kitchen and bathroom.
  • Other facilities: Garden with play equipment, access to computers and residents lounge.

Rules and policies

House rules and tenure

No alcohol allowed. Smoking allowed in designated areas only. Licence agreement.


10am-10pm. No overnight guests.

User participation


Further information


Food, clothes, household goods, money. Please contact us for further details.

Is this page accurate?

If you work for Cross Keys Homes and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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