City of York Council - Statutory Homeless

Referral address

c/o Housing Services Customer Centre
West Offices
Station Rise

Referral phone

01904 554550

Referral email


Who is the project for?

Who do we help?

Families, couples and single people who present as homeless at City of York Council's Advice Centre and who are entitled to temporary accommodation under the homeless legislation, single homeless may also be entitled.May accept people with dogs in non-hostel accommodation.

Who we cannot help

Those who are not eligible for rehousing under the Housing Act.

  • Minimum age accepted: 16
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency via the Customer Centre.

Referral procedure

Call in or phone Mon-Fri 8.30am-5pm. Application form completed by prospective resident. Emergency applicants should present before 3.30pm. All applicants have a risk assessment.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: None

Support and accommodation

Support offered

10 full time, 4 part time staff. 24 hour cover with warden/night porter at hostels. Staff visit residents in other accommodation. Emergency on-call system. Compulsory keywork system (25-50 residents per keyworker), meetings at least monthly. Action plans reviewed at each keywork meeting. Offer low support around housing issues and make referrals to other agencies for more specialised support.

Rooms and charges

Contact for details of charges.

  • Total spaces: 138


  • Furnishings: Hostel rooms have basic furniture. Self contained units unfurnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: Some accommodation is wheelchair accessible.

Rules and policies

House rules and tenure

Must participate in programme of support. Smoking in own accommodation only. Licence/Non-Secure Tenancy agreement.


No overnight visitors in hostels unless there is medical need.

User participation


Further information

Public transport

York train station - 15 to 30 minutes walk depending on location.


Food, bedding, pots, pans, crockery, Christmas gifts for children. Phone 01904 553180 for details.

Is this page accurate?

If you work for City of York Council - Statutory Homeless and would like us to amend any of this information please email us today.

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