City of York Council - Statutory Homeless
c/o Housing Services Customer Centre
Who is the project for?
Who do we help?
Families, couples and single people who present as homeless at City of York Council's Advice Centre and who are entitled to temporary accommodation under the homeless legislation, single homeless may also be entitled.May accept people with dogs in non-hostel accommodation.
Who we cannot help
Those who are not eligible for rehousing under the Housing Act.
- Minimum age accepted: 16
- Maximum age accepted: None
How to get a referral
Accept self referrals and referrals from any agency via the Customer Centre.
Call in or phone Mon-Fri 8.30am-5pm. Application form completed by prospective resident. Emergency applicants should present before 3.30pm. All applicants have a risk assessment.
Length of stay
- Minimum stay: 1 night
- Maximum stay: None
Support and accommodation
10 full time, 4 part time staff. 24 hour cover with warden/night porter at hostels. Staff visit residents in other accommodation. Emergency on-call system. Compulsory keywork system (25-50 residents per keyworker), meetings at least monthly. Action plans reviewed at each keywork meeting. Offer low support around housing issues and make referrals to other agencies for more specialised support.
Rooms and charges
Contact for details of charges.
- Total spaces: 138
- Furnishings: Hostel rooms have basic furniture. Self contained units unfurnished.
- Food: %author:field_hostels_food
- Disabled facilities: Some accommodation is wheelchair accessible.
Rules and policies
House rules and tenure
Must participate in programme of support. Smoking in own accommodation only. Licence/Non-Secure Tenancy agreement.
No overnight visitors in hostels unless there is medical need.
York train station - 15 to 30 minutes walk depending on location.
Food, bedding, pots, pans, crockery, Christmas gifts for children. Phone 01904 553180 for details.
Is this page accurate?
If you work for City of York Council - Statutory Homeless and would like us to amend any of this information please email us today.