City of York Council - Homelessness Housing Schemes

Referral address

City of York Council
West Office, Station Rise
North Yorkshire

Referral phone

01904 554500

Referral email


Who is the project for?

Who do we help?

Anyone over the age of 16 who is threatened with being homeless or actually homeless can access City of York Council housing options for advice, assistance and/or a full homeless assessment . This may include placement in emergency accommodation pending full inquiries for applicants considered to be in one of the vulnerable categories. Some of the single person hostels accept a limited number of dogs at any one time. Some non hostel accommodation may allow dogs. City of York Council have a pets policy. Local connection criteria is considered in line with the Homelessness Reduction Act for homeless applications and for access to local resources.

  • Minimum age accepted: 16
  • Maximum age accepted: None

How to get a referral

Referral agencies

Self referrals and referral by any external agency.

Referral procedure

Make an appointment by phoning or coming in to the centre between 8.30am and 5pm Monday to Friday. Applicants who are homeless on the day they attend must present before 3.30pm. please note due to covid 19 Housing Options are currently working remotely and contact should be made using 01904 554500

Length of stay

  • Minimum stay: None
  • Maximum stay: None

Support and accommodation

Support offered

Advice and support given through the implementation of personalised housing plans and support plans. Staffing levels vary.

Rooms and charges

  • Total spaces: 57


  • Food: %author:field_hostels_food
  • Disabled facilities: Some accommodation is wheelchair accessible.

Rules and policies

User participation


Further information

Public transport

Variable depending on which location.


Food, bedding, pots, pans, crockery, Christmas gifts for children. Phone 01904 553180 for details.

Is this page accurate?

If you work for City of York Council - Homelessness Housing Schemes and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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