Changing Lives - Whitehead Street

Referral address

126 Whitehead Street
Tyne Dock
South Shields
NE33 5ND

Referral phone

0191 427 7900, 0191 497 5595

Referral email


Who is the project for?

Who do we help?

Single people with support needs, including homelessness, drug and alcohol and mental health issues. Must have local connection.

Who we cannot help

No automatic exclusions.

  • Minimum age accepted: 17
  • Maximum age accepted: 64

How to get a referral

Referral agencies

Accept referrals from Homefinder.

Referral procedure

Phone Mon-Fri for an application form. Risk assessment. Interview.

Length of stay

  • Minimum stay: 4 weeks
  • Maximum stay: 1 year

Support and accommodation

Support offered

5 full time day staff, 4 full time night staff available - at least 2 staff on duty at all times. Keywork system, weekly meetings. Action plans with agreed outcomes, reviewed regularly. Staff provide support with living skills, budgeting, accessing employment and training, housing issues, attending appointments.

Rooms and charges

Contact project for details of weekly personal charge. Pre-payment meters for gas and electricity.

  • Bedsit: 16
  • Total spaces: 16


  • Furnishings: Rooms fully furnished, ensuite.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Lounge, garden.

Rules and policies

House rules and tenure

No alcohol allowed in communal areas. Smoking allowed in own rooms or outside designated area only. Must engage with support offered. Licence agreement.


Not allowed.

User participation


Further information

Public transport

Tyne Dock metro - 3 minutes walk.


Food, clothes, household goods, money. Phone 0191 427 7900 for details.

Is this page accurate?

If you work for Changing Lives - Whitehead Street and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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