Changing Lives - Union Terrace
Single Access Point York
Who is the project for?
Who do we help?
Single homeless people with a local connection to York. Applicants without a local connection can be supported whilst appropriate alternative accommodation is found. Can accept applicants with dogs.
Who we cannot help
No automatic exclusions. Applications considered on a case by case basis. "We aim to accept everybody in need of our service unless convinced that there are clear and compelling reasons to refuse them."
- Minimum age accepted: 18
- Maximum age accepted: None
How to get a referral
All referrals go through a Single Access Point (SAP@york.gov.uk), phone 01904 554095.
Phone daily 24 hours. Referrers will be directed to Salvation Army as first contact - 01904 416562. Salvation Army Early Intervention Team operate Mon-Fri. Pre-access interview (sometimes multi-agency) will be organised when a referral has been processed.
Length of stay
- Minimum stay: 1 night
- Maximum stay: 1 year
Support and accommodation
15 full time and 3 part time staff, 10 volunteers, 24 hour waking cover. Key work system (10-11 residents per worker), daily meetings. Support plans, reviewed every 3 months. Support includes help with money management, independent living skills, social skills, developing self esteem and accessing training and/or employment opportunities. Support by signposting to external agencies for support with drug and alcohol issues, mental and physical health.
Rooms and charges
£23.19pw required from residents in receipt of benefits.
- Bedsit: 30
- Single: 1
- 2 bed: 4
- Total spaces: 39
- Furnishings: Rooms fully furnished.
- Food: %author:field_hostels_food
- Disabled facilities: One ground floor room accessible to wheelchair users.
- Other facilities: Gym, IT suite, media suite, lounge, garden.
Rules and policies
House rules and tenure
No smoking allowed on the premises (facilities outside). Licence agreement.
Family by arrangement in accordance with support plan.
York train station - 15 minutes walk. Buses 2, 22.
Current volunteers help with delivering active learning program and catering support. Catering, Gardening, Activities, Gym volunteers. Email Office Support Office.Support@changing-lives.org.uk for further information.
Clothes, food (in date/fit for use). Money donations, toiletries. Please contact the service regarding donations. Call 01904 630500
Is this page accurate?
If you work for Changing Lives - Union Terrace and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice.