Changing Lives - Union Terrace

Referral address

Union Terrace
North Yorkshire
YO31 7ES

Referral phone

01904 630500

Referral email


Who is the project for?

Who do we help?

Single homeless people with a local connection to York. Applicants without a local connection can be supported whilst appropriate alternative accommodation is found. Can accept applicants with dogs.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

All referrals go through a Single Access Point (, phone 01904 554095.

Referral procedure

You can be referred to Changing Lives’ accommodation services via the Single Access Point at City of York Council. Contact City of York Council to fill in a referral form or download the form online at E: T: 01904 553 844

Length of stay

  • Minimum stay: 1 Night
  • Maximum stay: 6 months - 1 Year

Support and accommodation

Support offered

15 full time and 3 part time staff, 10 volunteers, 24 hour waking cover. Key work system (10-11 residents per worker), daily meetings. Support plans, reviewed every 3 months. Support includes help with money management, independent living skills, social skills, developing self esteem and accessing training and/or employment opportunities. Support by signposting to external agencies for support with drug and alcohol issues, mental and physical health.

Rooms and charges

  • En-suite 31
  • Double Rooms 8
  • Total spaces: 39


  • Food: %author:field_hostels_food
  • Disabled facilities: One ground floor room accessible to wheelchair users.

Rules and policies

User participation


Further information

Public transport

York train station - 15 minutes walk. Buses 2, 22.


Current volunteers help with delivering active learning program and catering support. Catering, Gardening, Activities, Gym volunteers. Email Office Support for further information.


Clothes, food (in date/fit for use). Money donations, toiletries. Please contact the service regarding donations. Call 01904 630500

Is this page accurate?

If you work for Changing Lives - Union Terrace and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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