Changing Lives - Cumberland House

Referral address

Housing Advice Centre Gateway
Pilgrim Street
Newcastle upon Tyne

Referral phone

0191 273 8891

Referral email


Who is the project for?

Who do we help?

Single homeless women with medium-high support needs, including ex-offenders and women with alcohol and/or drug issues. Priority given to those with a local connection to Newcastle upon Tyne.

Who we cannot help

Arsonists, fire-setters, sex offenders.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Referrals all come via Housing Advice Centre Gateway.

Referral procedure

See above. For general enquiries contact the project Mon-Fri 8am-6pm, Sat & Sun 10am-4pm on 0191 272 3817.

Length of stay

  • Minimum stay: 6 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

2 full time staff on-site Mon-Fri 8am-6pm, Sat & Sun 10am-4pm. Night worker provides waking cover 7pm-6am daily. Emergency on-call system. Compulsory keywork system (6 residents per worker), meetings at least weekly. Support plans and Outcomes Star agreed with key worker and external agencies, reviewed every 3 months. Support around budgeting, forms, living skills, employment and training.

Rooms and charges

£13.76pw required from residents in receipt of benefits.

  • Single: 12
  • Total spaces: 12


  • Furnishings: Flats fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Lounge, garden.

Rules and policies

House rules and tenure

Must participate in programme of support. Smoking allowed in own rooms only. Written house rules. Occupancy agreement.


Until 11pm. Women over 18 only. No male visitors. No overnight guests.

User participation


Further information

Public transport

Metro: St James station - 2 mins walk, Central station - 5 min walk.


Currently have 10 volunteers providing befriending and supporting clients at appointments. Email for further information.


See and follow link to donate.

Is this page accurate?

If you work for Changing Lives - Cumberland House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

Other services nearby