Changing Lives - Cumberland House

Referral address

Housing Advice Centre Gateway
Pilgrim Street
Newcastle upon Tyne
Tyne and Wear

Referral phone

0191 277 1711

Referral email


Who is the project for?

Who do we help?

Crisis Accommodation for single homeless Women, with complex high support needs. Support needs can vary domestic abuse, sexual exploitation, ex-offenders, substance and/or alcohol mis-use.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Referrals all come via Housing Advice Centre Gateway.

Referral procedure

All Referrals are via Newcastle Gateway

Length of stay

  • Minimum stay: 1-3 Months
  • Maximum stay: 3-6 Months

Support and accommodation

Support offered

The project provides 24/7 cover with 6 full time members of staff working on a Rota basis. Individuals are assigned to a Key Worker and are offered support by way of key working sessions. Risk Assessments, Support plans and WEBMES are agreed with individuals, key worker and external agencies,. These are reviewed every 3 months. Support around budgeting, welfare benefits, linking in with external agencies if not already, daily living skills, move on accommodation etc

Rooms and charges

  • Single: 12
  • Total spaces: 12


  • Food: %author:field_hostels_food
  • Disabled facilities: None.

Rules and policies

User participation


Further information

Public transport

Metro: St James station - 2 mins walk, Central station - 5 min walk.


See for details


See for details

Is this page accurate?

If you work for Changing Lives - Cumberland House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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