Changing Lives - Crisis Accommodation

Referral address

Elliott House
4 Bentinck Terrace
Newcastle upon Tyne

Referral phone

0191 277 1711

Referral email


Who is the project for?

Who do we help?

Single homeless men and couples only with support needs. Can accept 2 couples. Priority given to applicants with a local connection to Newcastle upon Tyne.

Who we cannot help

Registered sex offenders.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Prioritise referrals from Housing Advice Centre and The Gateway, then accept self referrals and referrals from any agency, as long as they are on Gateway system.

Length of stay

  • Minimum stay: 1 Night
  • Maximum stay: 2 Years

Support and accommodation

Support offered

5 full time support staff available Mon-Fri, 24 hour waking cover. key worker system (8 residents per key worker), with meetings at least monthly. Action plans with agreed outcomes, reviewed quarterly. Staff provide support around independent living skills and resettlement.

Rooms and charges

  • Single: 39
  • Couple: 2
  • Total spaces: 39


  • Food: %author:field_hostels_food
  • Disabled facilities: 3 wheelchair users can be accommodated.

Rules and policies

User participation


Further information

Public transport

Newcastle Central station - 20 mins walk. Buses 1, 30, 39, 40.


Currently have 3-4 volunteers - help in Elliott House and horticulture dept. Phone 0191 226 0046 for further information.


Food, clothes, household goods, money. Phone 0191 226 0046 for details.

Is this page accurate?

If you work for Changing Lives - Crisis Accommodation and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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