Brighter Futures - 90 Hope Street

Referral address

90 Hope Street
Stoke on Trent

Referral phone

01782 406000

Referral email


Who is the project for?

Who do we help?

Single people who are homeless or in acute housing need. Priority given to rough sleepers and women involved in prostitution. Priority given to people with a local connection.

Who we cannot help

People who have been previously barred (reviewed weekly or on request).

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Phone or call in 24 hours a day. Until 2pm prioritise rough sleeper team referrals. Carry out risk assessment.

Length of stay

  • Minimum stay: 1 Night
  • Maximum stay: 2 Years

Support and accommodation

Support offered

16 full time and 6 relief staff, plus 3 support staff per shift (2 at night), 24 hour waking cover. Compulsory key worker system, weekly meetings. Support plans with agreed outcomes, reviewed weekly. Staff provide advice, help with benefits and independent living skills, and make referrals to specialist services.

Rooms and charges

  • Single: 26
  • Total spaces: 26


  • Food: %author:field_hostels_food
  • Disabled facilities: 1 single room accessible to wheelchair users. Lift.

Rules and policies

User participation


Further information

Public transport

Hanley bus station - 15 minutes walk.


Currently have 30 volunteers, helping with catering, admin, befriending, mentoring. Email or phone him on 01782 406000 for further information.


Food. Phone 01782 406000 for details.

Is this page accurate?

If you work for Brighter Futures - 90 Hope Street and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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