Referral address

740 Forest Road
E17 3HR

Referral phone

020 8520 6363

Referral email


Who is the project for?

Who do we help?

Single homeless people including rough sleepers. Can accept those with mental health and/or substance misuse support needs. Priority to those with a LB Waltham Forest connection.

Who we cannot help

People with a history of arson.

  • Minimum age accepted: 18
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Accept referrals from London Street Rescue or Homeless Persons Unit at the LB Waltham Forest Council and others.

Referral procedure

Phone 9am-4pm or write. Application form, completed by applicant. Interview. Require proof of identification eg benefit book, passport. Must be eligible for housing benefit.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: 2 years

Support and accommodation

Support offered

12 staff, 24 hour waking cover. Compulsory keywork system (2-3 residents per keyworker) with meetings at least weekly. Action plans with agreed outcomes, reviewed monthly. Staff assess residents' needs, provide support and make referrals to relevant agencies eg health services and meaningful occupation opportunities.

Rooms and charges

£20pw required from residents in receipt of benefits.

  • Single: 27
  • Total spaces: 27


  • Furnishings: Rooms have basic furniture.
  • Food: %author:field_hostels_food
  • Disabled facilities: 1 adapted room. Most rooms on ground floor are wheelchair accessible.

Rules and policies

House rules and tenure

Compulsory keywork system. No alcohol or smoking allowed. Licence agreement.


Limited visitor policy.

User participation


Further information

Public transport

Walthamstow tube station, buses 97, 123, 158.


Non perishable food, clothes, household goods, furniture. Phone 020 8520 6363 or email for details.

Is this page accurate?

If you work for Branches and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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