BACKUP North West

Referral address

Unit 1, Sure Store
Orlando Street, Off Manchester Road
Greater Manchester

Referral phone

01204 520183

Referral email


Who is the project for?

Who do we help?

Young single people, single teenage parents aged 16-25 who are homeless and in need of support. Applicants must have a local connection to Bolton.

  • Minimum age accepted: 16
  • Maximum age accepted: 25

How to get a referral

Referral agencies

Only accept agency referrals. Housing 18+ Children’s services under 18. EDT.

Referral procedure

Phone or call in Mon-Fri 9am-5pm. Interview. Require background information from referral agency and references. For 10 bed emergency accommodation- - referrals 24/7 via Agencies and EDT.

Length of stay

  • Minimum stay: 3-6 Months
  • Maximum stay: 6 months - 1 Year

Support and accommodation

Support offered

5 staff, available Mon-Fri 10am-5pm in dispersed tenancies, Double cover in all other projects 24/7. key worker system, with weekly keywork meetings. Support plan drawn up during initial assessment, regular reviews. Staff offer counselling and support with welfare rights, training and employment, budgeting, cooking, cleaning and other life skills. Varies according to service. Seven services offering intensive to low support packages, all tailored to meet young persons’ requirements. We have twice weekly residents groups in the Drop In which provides leisure, educational and other activities. We use this and other meetings to engage and consult with young people.

Rooms and charges

  • Rooms 94
  • Share flats 6
  • Total spaces: 98


  • Food: %author:field_hostels_food
  • Disabled facilities: Accommodate wheelchair users at The Lucas Project.

Rules and policies

User participation


Further information

Public transport

Bolton train station - 10 minutes walk. Buses 225, 534, 535, 538, 539.


While we are required to enforce social distancing we are not accepting volunteers


Non perishable food. Single bedding - New. Money. Toiletries. Vouchers for young people eg Asda. Contact: / 01204 520183

Is this page accurate?

If you work for BACKUP North West and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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