BACKUP North West

Referral address

Unit 1, Sure Store
Orlando Street
Off Manchester Road

Referral phone

01204 520183

Referral email


Who is the project for?

Who do we help?

Young single people aged 16-25 who are homeless and in need of support. Applicants must have a local connection to Bolton.

Who we cannot help

People with cautions or convictions for arson or people with pending or active convictions for sex offences. People with high dependency drug problems. People with high support needs (unless additional support package is in place).

  • Minimum age accepted: 16
  • Maximum age accepted: 25

How to get a referral

Referral agencies

Only accept agency referrals.

Referral procedure

Phone or call in Mon-Fri 9am-5pm. Interview. Require background information from referral agency and references.

Length of stay

  • Minimum stay: none
  • Maximum stay: none

Support and accommodation

Support offered

5 staff, available Mon-Fri 10am-5pm. key worker system, with weekly keywork meetings. Support plan drawn up during initial assessment, regular reviews. Staff offer counselling and support with welfare rights, training and employment, budgeting, cooking, cleaning and other life skills. Varies according to service. Seven services offering intensive to low support packages, all tailored to meet young persons' requirements. We have twice weekly residents groups in the Drop In which provides leisure, educational and other activities. We use this and other meetings to engage and consult with young people.

Rooms and charges

Residents are responsible for their own bill. It varies from service to service.

  • Rooms 94
  • Share flats 6
  • Total spaces: 100


  • Furnishings: Flats fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: Accommodate wheelchair users at The Lucas Project.
  • Other facilities: All have communal areas and gardens. PC, leisure and educational activities.

Rules and policies

House rules and tenure

Assured shorthold tenancy.


Resident responsible for visitors and their behaviour.

User participation


Further information

Public transport

Bolton train station - 10 minutes walk. Buses 225, 534, 535, 538, 539.


Currently 5 volunteers. Looking for fundraisers. Contact: / 01204 520183


Non perishable food Single bedding Money Vouchers for young people eg Asda Contact: / 01204 520183

Is this page accurate?

If you work for BACKUP North West and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

Other services nearby