Arc Light

Referral address

Single Access Point York

Referral phone

01904 630500

Referral email


Who is the project for?

Who do we help?

Single homeless people with a local connection to York. Applicants without a local connection can be supported whilst appropriate alternative accommodation is found. Can accept applicants with dogs.

Who we cannot help

No automatic exclusions. Applications considered on a case by case basis. "We aim to accept everybody in need of our service unless convinced that there are clear and compelling reasons to refuse them."

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

All referrals go through a Single Access Point (, tel 01904 554095.

Referral procedure

Phone daily 24 hours. Referrers will be directed to Salvation Army as first contact - 01904 545096. Salvation Army Early Intervention Team operate Mon-Fri. Pre-access interview (sometimes multi-agency).

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: None

Support and accommodation

Support offered

22 full time and 3 part time staff, 35 volunteers, 24 hour waking cover. Keywork system (7-8 residents per worker), daily meetings. Action plans, reviewed every month. Support includes help with money management, independent living skills, social skills, developing self esteem and accessing training and/or employment opportunities. Active learning programme.

Rooms and charges

£21pw required from residents in receipt of benefits.

  • Bedsit: 30
  • Single: 1
  • 2 bed: 4
  • Total spaces: 39


  • Furnishings: Rooms fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: One ground floor room accessible to wheelchair users.

Rules and policies

House rules and tenure

"Rules governing behaviour but tolerance level kept deliberately high". No smoking allowed on the premises (facilities outside). Licence agreement.


Family by arrangement in accordance with support plan.

User participation


Further information

Public transport

York train station - 15 minutes walk. Buses 2, 22.


Current volunteers help with delivering active learning programme and catering support. Email for further information.

Is this page accurate?

If you work for Arc Light and would like us to amend any of this information please email us today.

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