Referral address

10 Chelmer Road

Referral phone

0800 698 1000

Referral email


Who is the project for?

Who do we help?

Single homeless people aged 25 or over. May occasionally accept people aged 18+ if they have additional support in place. Can accept people with addiction, offending and mental health issues. Can accept couples. Can accept restricted number of people with pets. Local connection prioritised.

Who we cannot help

people with no recourse to public funds

  • Minimum age accepted: 25
  • Maximum age accepted: None

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.

Length of stay

  • Minimum stay: ? 1 Month
  • Maximum stay: 2 Years

Support and accommodation

Support offered

8 support staff who provide 1-2-1 support based on need and risk level. They will create a support and action plan for service users. In addition to that we have the Community Hub with 3 support staff providing ad hoc support Monday to Friday. Also contains an IT suite, offers education and training opportunities, peer support and volunteering, events and activities. And a dedicated resettlement officer starting from September 2020. 12 other agencies working from the space. Including a nurse practitioner and a Mental health nurse Emergency on-call system for out of office hours. The office is staffed from 08.30am to 00.30am.

Rooms and charges

  • Single: 283
  • flat: 68
  • Total spaces: 351


  • Food: %author:field_hostels_food
  • Disabled facilities: Have installed ramps and grab rails in some properties.

Rules and policies

User participation


Further information

Public transport

To office: Chatham train station - 15 mins walk, Pentagon bus station - 10 mins walk.


Currently have approx. 40 volunteers, help with maintenance, admin. Phone 0800 698 1000 for further information.


Food, clothes, household goods, money. Phone 0800 698 1000 for details.

Is this page accurate?

If you work for AMAT UK and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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