Access Community Trust - Phoenix House

Referral address

45-46 Kirkley Cliff
NR33 0DF

Referral phone

01502 587061

Referral email


Who is the project for?

Who do we help?

Single adult Homeless (18+) No local connection required. No pets allowed.

Who we cannot help

Will not accept those with an Arson conviction.

  • Minimum age accepted: 16
  • Maximum age accepted: 65

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency. Require background information for Probation Service, Social Services and health service referrals.

Referral procedure to complete an online referral.

Length of stay

  • Minimum stay: None
  • Maximum stay: 18 months

Support and accommodation

Support offered

2 full time support staff from 8am till 9pm 7 days per week. No night time cover, adhoc cover is provided by an Access Night Team Member who are mobile and cover all non-staffed projects. Between 9pm and 8am. Staff offer advice and support according to individual need, including referrals to drug and alcohol counselling and help with accessing health care services. Advice and support around living skills and accessing training. Budgeting skills and maximising benefits. Support to move into independent accommodation.

Rooms and charges

£12.00pw service charge.

  • Single: 23
  • Total spaces: 23


  • Furnishings: Rooms fully furnished, with washbasins, some rooms ensuite.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Lounge, dining room, computer room, poly tunnel and gardens.

Rules and policies

House rules and tenure

Residents expected to co-operate with staff at all times. No alcohol allowed on premises. Smoking in own rooms and gardens only. Licence agreement.


9am - 11pm, visitors are required to sign in to the building for fire safety purposes. No overnight guests.

User participation


Further information

Public transport

Lowestoft train station - 20 minutes walk.


Clothes, shoes, bedding, crockery, cutlery etc 01502 587061.

Is this page accurate?

If you work for Access Community Trust - Phoenix House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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