Access Community Trust - Phoenix House

Referral address

45-46 Kirkley Cliff
NR33 0DF

Referral phone

01502 587061

Referral email


Who is the project for?

Who do we help?

Young single homeless people aged 16-25. Plus 1 emergency room for a single person aged 16-17. No local connection required.

Who we cannot help

No automatic exclusions.

  • Minimum age accepted: 16
  • Maximum age accepted: 25

How to get a referral

Referral agencies

Accept self referrals and referrals from any agency. Require background information for Probation Service, Social Services and health service referrals. Referrals for emergency room via Waveney District Council.

Referral procedure

Phone or fax any time. Interview and risk assessment with duty project worker.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: 2 years

Support and accommodation

Support offered

6 full time and 3 part staff, 24 hour waking cover. Staff offer advice and support according to individual need, including referrals to drug and alcohol counselling and help with accessing health care services. Resettlement worker offers advice and support around living skills and accessing training. The project has an Equality and Diversity worker.

Rooms and charges

£11.00pw service charge.

  • Single: 21
  • Total spaces: 21


  • Furnishings: Rooms fully furnished, with washbasins, some rooms ensuite.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.

Rules and policies

House rules and tenure

Residents expected to co-operate with staff at all times. No alcohol allowed on premises. Smoking in own rooms and gardens only. Licence agreement.


9am -9pm but not in bedrooms or during meal times, No overnight guests.

User participation


Further information

Public transport

Lowestoft train station - 30 minutes walk.

Is this page accurate?

If you work for Access Community Trust - Phoenix House and would like us to amend any of this information please email us today.

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