Help for people facing homelessness

If you or someone you know is homeless, use this page as a starting point to find the support you need.

This information applies to England only.

There is no single service or piece of advice that can help everyone who experiences homelessness. The support available to you will depend on a number of factors, including your personal circumstances, whether you have children and where you are from.

This page doesn't have all the answers, but it should point you towards support that will help you get back on your feet.

Contact your council

The first thing you should do is contact your local council's housing team. Under the Homelessness Reduction Act 2017, councils have a duty to find a home for families or individuals who are found to be homeless and to meet ‘priority need’ criteria. Councils must also help prevent or relieve the homelessness of all eligible people threatened with homelessness within 56 days.

Use advice lines and online help

Shelter, the housing charity has a wealth of information on their website about your rights and the support you can expect, depending on your personal circumstances. They also run a free housing advice line - 0808 800 4444 - and an online chat service.

Citizen's Advice offers practical, impartial information online - at adviceguide.org.uk - over the phone and face to face in their local advice centres.

Samaritans are available to listen to you 24/7 on 116 123.

Search for local services

Search Homeless England, our online directory of thousands of homelessness services across England, including accommodation, day centres and support services.

Please note that you cannot refer yourself to most accommodation services - you will usually need to get a referral from your local council's housing team. Use the search facility on Homeless England to find their contact details.