Effective Keyworking and the Outcomes Star

Help your clients to make positive changes and record their progress in a meaningful way

As a keyworker you want to provide the best individual care for your clients and carry out effective assessment and support planning. You need to know how to motivate your clients to achieve their personal goals and the best way to advocate on their behalf.  You also need to know how to improve communication between your colleagues and clients and contribute to service improvement.

The Outcomes Star can be used to help clients evaluate their skills and competencies and their progress over time. It can help you and your clients to identify what successful change will look like, enabling you both to celebrate success and understand which areas need more work.

WHAT WILL YOU LEARN? 

On completion of this course you will:

  • Know how to begin, build and conclude a successful keyworking relationship
  • Understand how to manage professional boundaries in keywork
  • Know how to run a keyworking session or interview
  • Understand team roles within a keyworking system
  • Be able to evaluate your own skills as a keyworker and understand the knowledge and skills required to deliver keyworking effectively
  • Know about the principles of successful assessment and support planning
  • Know how to communicate effectively with clients and provide constructive feedback
  • Know how to evidence outcomes
  • Understand how to use the Outcomes Star in keyworking sessions
  • Know how to use Outcomes Star data
  • Know how to implement the star within your organisation

Who is this course for?

This course is suitable for new frontline staff or experienced professionals who want to update their skills

dURATION

Two day course

in-house training COSTS

This course can be booked in-house for a team of up to 16
Members: £1540
Non members: £2,200

how to book this course

To book this course in-house please complete this booking form:
www.homeless.org.uk/in-house-training-booking-form

Alternatively contact the training team:
t: 020 7840 4450
e: training@homelesslink.org.uk