Membership Survey 2007

Document Actions

We would be grateful if you could complete the questionnaire below and then click "submit".

You can submit your survey anonimously if you prefer.

Thank you.

YOUR DETAILS
Please enter the name of your organisation. (Optional)
Please enter your title. (Optional)
Please enter your first name. (Optional)
Please enter your surname. (Optional)
What is your role in the organisation? Please tick the most accurate description.







1. OUR RELATIONSHIP WITH YOU
Have you worked with/had contact with Homeless Link personally?
  
How long has your organisation/have you been a member of Homeless Link?
        
How much contact does your organisation have with Homeless Link's Regional Team?
            
How much contact does your organisation have with Homeless Link's National office?
            
Is this level of contact
      
How much personal contact do you have with Homeless Link?
            
What contact does your organisation have with other members of Homeless Link?
            
Did you vote in the elections for Homeless Link Board members?
    
Did you vote in the elections for the Homeless Link National Advisory Council members?
    
If not, why not?
      
How would you rate the frequency of our email and other written communications with you e.g. Members’ Link, events, training, website information and consultations?
      
How would you rate the content of our email and other written communications with you e.g. Members’ Link, events, training, website information and consultations?
      
What is your preferred method of receiving information about news and developments, events, training and consultation requests?
        
How do you rate the quarterly magazine, Connect? 1 is low and 5 is high
        
Are you the mailing contact for Connect?
  
If yes, what do you do with Connect?






If if aren't the mailing contact, do you ever see a copy of Connect?
  
If yes, what do you do with it?






Have you any suggestions for how we can help you disseminate information from Homeless Link within/around your organisation?
How do you rate the usefulness of our website www.homeless.org.uk? 1 is low and 5 is high
        
Is our website easy to use?
      
We are developing a password protected members’ area on the website. What would be useful to you to include in this area? You can tick more than one.
List of members with website links
Organisation chart with staff contact details
Discussion forums
Consultation documents
National news and policy briefings
Regional news
Information about funding
Information about our work to influence government
Have you attended a Homeless Link training course, event or other networking opportunity?
  
If you have not attended a training course, why not?
        
If you have not attended an event, why not?
        
If you have not attended other networking opportunities, why not?
        
2. HAVE WE MET YOUR EXPECTATIONS?
To access and share best practice, knowledge, solutions and news. 1 is not important and 5 is very important.
        
To receive discounts on training, events and publications. 1 is not important and 5 is very important.
        
To contribute to Homeless Links’ track record of achievement in influencing change. 1 is not important and 5 is very important.
        
To benefit the homelessness sector by being part of a powerful/larger voice. 1 is not important and 5 is very important.
        
To influence and help government understand the issues and experiences of homelessness agencies. 1 is not important and 5 is very important.
        
Don’t know. 1 is not important and 5 is very important.
        
Influencing future direction of government policy and investment eg Ending Homelessness, Comprehensive Spending Review .
      
Influencing government and policy makers on issues affecting member agencies e.g. Clean Break.
      
Guiding government and policy makers on strategy e.g. Places of Change, multiple needs.
      
Identifying new issues and bringing to governments attention e.g. A8 project.
      
Responding to government consultations and ensuring members’ views are heard e.g. Comprehensive Spending Review.
      
Identifying gaps in national and local policy and developing solutions e.g. Move On Plans Protocol.
      
Disseminating and developing good practice among the homelessness sector e.g. tool kits, Hostels Handbook and Street Outreach.
      
Providing appropriate training programmes for the sector.
      
Providing publications e.g. Tackling TB.
      
Providing access to information and advice e.g. via the website and Connect.
      
Keeping you aware of current news e.g. email updates, London Link.
      
Providing briefings e.g. Local Area Agreements.
      
Providing networking opportunities nationally e.g. Annual Conference.
      
Providing networking opportunities regionally e.g. London Forum.
      
Providing an appropriate events programme for the sector.
      
Co-ordinating research through the Research Forum.
      
Providing support, information and advice through the Homeless Link regional team.
      
Providing the sector with other practical help e.g. Quality Toolkit, Jobs Bulletin
      
Homeless Link's role is described in various ways. Which of the following would you consider describes the role of Homeless Link? You can tick more than one.
Voice of the homelessness sector
Umbrella organisation representing the homelessness sector
Membership organisation representing the homelessness sector
Second tier specialist organisation
Trade body for the homelessness sector
Leading homelessness charity providing strategy and vision for the sector
Member-led organisation
Community and Local Government led organisation
In your opinion, does any other organisation also play our role?
      
How do you think Homeless Link is perceived within the sector?
      
How do you think Homeless Link is perceived beyond the sector?
        
How would you rate Homeless Link’s influencing powers locally?
      
How would you rate Homeless Link’s influencing powers regionally?
      
How would you rate Homeless Link’s influencing powers nationally?
      
Are you a member of other networks?
  
How do they operate? You can tick more than one.
Locally  Regionally  Nationally
Relevant to your area of work.
Issue and policy development  Training, events, publications  Networking  Representation
Generally.
Issue and policy development  Training, events, publications  Networking  Representation
Relevant to your area of work.
Issue and policy development  Training, events, publications  Networking  Representation
Generally.
Issue and policy development  Training, events, publications  Networking  Representation
Our vision is to bring an end to homelessness – were you aware of that?
    
If you did know, how did you come to be aware of our vision?
        
Do you believe we can achieve our vision if Homeless Link continues to work the way it does?
      
Do you feel that Homeless Link’s work reflects the issues that are important to you?
      
Do we need to focus our efforts more widely than the homelessness sector to achieve our vision?
      
Have we given you cause for complaint at any time?
  
Did you formalise your complaint?
  
Did we resolve it to your satisfaction?
  
3. YOUR NEEDS
Accessing and sharing best practice, knowledge, solutions and news. 1 is least important and 5 is most important.
        
Receiving discounts on training, events and publications. 1 is least important and 5 is most important.
        
Contributing to Homeless Links’ track record of achievements in influencing change. 1 is least important and 5 is most important.
        
Benefiting the homelessness sector by being part of a powerful/larger voice. 1 is least important and 5 is most important.
        
Influencing and helping government understand the issues and experience of homelessness agencies. 1 is least important and 5 is most important.
        
Don’t know. 1 is least important and 5 is most important.
        
Drug issues. 1 is low priority and 5 is high priority.
        
Alcohol issues. 1 is low priority and 5 is high priority.
        
Mental health issues. 1 is low priority and 5 is high priority.
        
Physical health. 1 is low priority and 5 is high priority.
        
Meaningful activities eg sport. 1 is low priority and 5 is high priority.
        
Education, training and employment. 1 is low priority and 5 is high priority.
        
Advice e.g. benefits, legal. 1 is low priority and 5 is high priority.
        
Resettlement. 1 is low priority and 5 is high priority.
        
Are there other member benefits that you would like Homeless Link to consider providing?
  
Is your membership of Homeless Link providing you with value for money?
        
How likely are you to recommend membership of Homeless Link to another organisation?
    
 
 
Back to top | Here: home » member » Membership Survey 2007