Salesforce Quality and Training Manager

Homeless Link
Contract type: 
37 hours per week
£34,000 - £36,804
Deadline for applications: 
Monday, 25 September 2017 - 5:00pm

We are looking for a Salesforce Quality and Training Manager with excellent technical and people skills to work in our In-Form team and lead our Customer Success operations. In-Form is a leading not for profit Salesforce client recording and service management application, with a growing customer base and more than 10,000 users across 130+ agencies:

About Homeless Link

Homeless Link is the national membership charity for organisations working directly with people who become homeless or who live with multiple and complex support needs in England. With around 800 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

Our member agencies range from hostels, day centres, street based outreach work and resettlement support to wider supported housing, health and social care providers. Our approach is to listen and learn, act and then speak. Our focus is to change the way that we, as a society, think and act towards single people who become homeless and other vulnerable groups.

About the role

You will build excellent working relationships with senior staff at homelessness, housing, domestic violence, family support and other organisations using In-Form across the country. You will train staff, increase adoption and maintain customer satisfaction with the In-Form product and the services we provide. You will hold review meetings and identify opportunities for the organisation to expand their use of In-Form and other Salesforce applications. We offer training and study time so you can achieve and maintain Salesforce qualifications.

The Salesforce Quality and Training Manager is a permanent, full time post based at our head office in Aldgate. The starting salary is £34,000 per annum. Additional to this is a generous package of benefits, including 30 days annual leave per year, flexible working and a contributory pension scheme.

You will be expected to work independently and to be able to develop excellent relationships with clients, Salesforce contacts and other suppliers and to work to high standards, including following our internal project management and monitoring systems.

This post offers the opportunity to expand your customer relationship, account management, training, technical and business analysis skills while working within a busy and dynamic team. We welcome new ideas and innovation and are looking for someone who wants to expand their Salesforce knowledge and skills, and put them to good use for the benefit of Homeless Link and the organisations we support.

Finally, we are actively seeking to increase diversity within our organisation, and would greatly welcome interest from people with direct experience of homelessness, from a black or minority ethnic background and/or with a disability.

To apply

Please download the Recruitment Pack, Application Form and Equal Opportunities Form.

Completed forms should be sent to: