Tools

• The Support Action Net website, developed by Lemos and Crane, aims to help organisations transform policy and practice by placing the service user's aspirations, wishes and dreams at the centre of the way they and their staff plan and deliver support services - free to register

• Croydon toolkit - How to involve service users toolkit from Croydon Drug and Alcohol Team

• Ladder of participation - step by step guide on how to deliver effective involvement.

• Wired - website developed as a way of empowering people to tackle problems caused by substance use

Reports

• Service user payment - A department of Health report looking at the principles and practice of service user payment and reimbursment

• Increasing user involvement in voluntary organisations - a report by the Joseph Rowntree Foundation

• Service user involvement in homelessness - a shelter report

• Involving service users in research - research as empowerment

• Consulting with hard to reach users - of housing related support services for supporting people

Samples & ideas

• User Group – A sample terms of reference, membership and working arrangements for a service user group

• Service User Involvement Charter - by Waltham Forest NHS

• Service users and appraisals - a sample questionnaire

• Questions about support services - a sampled questionnaire for service users

• User News - London Drug and Alcohol Network newsletter - special edition on user involvement with lots of examples and tips.