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Service user involvement resources
Events & Training | Resources | Policy and Research |
- Anchor House won the 2006 Michael Whippman prize for the involvement of all their residents in improving the hostel's culture and services.
- Look Ahead wins 2006 Andy Ludlow prize for their customer care involvement promgramme
Events & Training
- Spotlight on service user involvement - Notes from October 2005 meeting.
Presentations from February 2007 workshop on involving service users in pubilc consultations:
- Effective service user consultation - Thames Reach
- What makes a good consultation? - Homeless Link
Resources
- Groundswell - Charity supporting inclusive approaches to tackling homelessness. Offer advice about service user involvement.
- Brent Homeless User Group (BHUG) - Charity where homeless people get involved in research, education, speak outs and service evaluations.
- OSW Empowerment and Innovation Fund - supports projects lead, shaped or influenced by homeless people.
- Shelter - information pages on service user involvement.
- Carr Gomm - Free fact sheets Overcoming Barriers to Service User Involvement and Developing a Strategy for Service User Involvement.
Policy and research
- Call for service user involvement in alcohol policy - (Nov 2005) Alcohol Concern is looking to develop an informal network of service users to feed back on changes in government alcohol policy.
- A guide to user involvement for organisations providing housing related support services - ODPM Guidance (2003)
- FEANTSA and OSW Participation Audit - Audit of service user involvement in homelessness services across Europe. (2005)
- Service User Involvement in Homelessness - Shelter Scotland research (2004)
- Have We Got Views For You! - Service User Involvement in Supported Housing, Novas Overtures report (2001)